Free cancellation up to 24 hours before
This document contains the General Terms and Conditions of Use and Contracting (hereinafter, 'the General Terms') which, together with the Privacy and Cookies Policy, govern the access and use by the User (hereinafter, 'the User') of the Website https://www.wiberrentacar.com/ (hereinafter, 'the Website'), as well as the contracting of services through it. By accepting this document, the User declares:
The use of the Website grants the status of User and implies acceptance of all the terms included in this document. The User must carefully read this document each time they visit the Website, as it may be subject to modifications.
The owner of the Website reserves the right to make, at any time and without prior notice, any modification or update to the contents and services outlined in this document and, in general, to all elements that make up the design and configuration of the Website.
1. General Information of the Website
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the general information of the Website is provided below.
Owner: Wiber Rent a Car Spain, S.L.
Registered Office: Calle Ciscar, 39, 12003, Castellón - Spain.
C.I.F.: B12995866
Email : marketing@wiberrentacar.com
Phone: +34 964 01 00 00
Registration Data: Registered in the Mercantile Registry of Castellón, volume 1741, folio 136, sheet CS-40411, first registration.
2.Access to the Website and Registration
Simple access to the Website is free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.
In general, access to the content of the Website will not require User registration, although the use of certain services may be subject to prior registration.
The data entered by the User must be accurate, current, and truthful at all times. The registered User will always be responsible for the data they enter. In this regard, the User will be liable in any case for the data they have provided.
3. Rules for Using the Website
The User agrees to use the Website as well as all its content and services in accordance with the law, morality, public order, and this document. Likewise, the User agrees to make appropriate use of the services and/or content of the Website and not to use them to carry out illegal or criminal activities that infringe the rights of third parties and/or violate intellectual and industrial property regulations, or any other rules of the applicable legal system.
By way of example and in no case limiting or excluding, the following is prohibited:
Failure by the User to comply with any of the above obligations may result in Wiber Rent a Car taking necessary measures, including the deletion or blocking of the User's account.
Wiber Rent a Car reserves the right of admission.
4. Conditions for renting a car with Wiber Rent a Car.
The purpose of Wiber Rent a Car is to inform and provide good faith access to the vehicle rental services offered, grant the possibility to book them, and communicate Wiber Rent a Car’s commercial proposals. This service is solely directed towards retail services (consumers and users).
The products and services that Wiber Rent a Car may provide to Users will require, as necessary, prior acceptance of the General Terms of Service displayed on the screen, and will be subject to the specific conditions of the requested service.
According to current regulations, the User may cancel the reservation at any time up to 24 hours before the scheduled time without additional cost. Improperly canceled charges by the user in the case of credit card payment, under current legislation, may result in the obligation to pay damages by the User.
The scope of the vehicle rental service is limited to Spanish territory.
Wiber Rent a Car reserves the right to temporarily suspend the 'wiberrentacar.com' service without prior notice. Additionally, Wiber Rent a Car may restrict specific offers in terms of the number of days they are available, the vehicle category or model, or the branch or location where the offer is provided. Reservations with fraudulent intent or that constitute unfair competition against Wiber Rent a Car are strictly prohibited and may be canceled by Wiber Rent a Car.
The applicable law for the content reflected on the Wiber Rent a Car pages will be Spanish law, subject to the jurisdiction of the competent Courts and Tribunals in Spain.
The free and voluntary activation of the 'wiberrentacar.com' service by the User constitutes the explicit acceptance of these terms.
The User is aware that the vehicles they rent may not be owned by Wiber Rent a Car but by third-party vehicle providers. For these purposes, the User acknowledges that, in the case of traffic fines, their data may be communicated to these vehicle owner and provider companies for the purpose of identifying the driver.
5. Hiring process at Wiber Rent a Car
The hiring process for vehicle rental through Wiber Rent a Car is as follows:
a. The User must access the website www.wiberrentacar.com and select the dates they wish to rent a vehicle and the location where the vehicle will be picked up.
b.Once the User has selected the location and date they wish to rent the vehicle, they must select the vehicle to rent from a list of vehicles displayed on the website. For each vehicle, Wiber Rent a Car provides information on the same website about its features/equipment (e.g., number of doors, maximum number of occupants, maximum luggage capacity, type of vehicle - manual or automatic, as well as its energy rating).
c. Once the User has chosen the vehicle that best suits their needs, they must select between two types of services: 'All inclusive' or 'Full/Full'. The User can see the prices of these two services and what benefits/services each of them includes.
d. Next, if the User deems it appropriate, they may contract additional services offered by Wiber Rent a Car through the website by clicking on the 'Show extras' button.
e. Finally, the User must choose the payment method for the services they are most interested in: Visa or Mastercard credit card, or select 'Pay on pickup'. Depending on the chosen payment method, Wiber Rent a Car may apply discounts, which the User can view when determining the 'Payment options'.
f. To complete the booking process, the User must fill in their personal details and click on the “Confirm my booking” button, after accepting these General Terms and Conditions.
g. The vehicle pick-up and drop-off locations will be those determined during the booking process.
6. Billing
The User knows and accepts that Wiber Rent a Car will only send invoices to the email address provided during the registration process. However, the User may request at any time to receive invoices in paper format by sending a request to reservas@wiberrentacar.com.
7. Incidents, complaints, claims, and requests for information
For any incident, complaint, claim, or request for information, the User can contact through any of the following means:
Wiber Rent a Car will respond to complaints as soon as possible and, in any case, within a maximum period of one month from the date of submission.
Wiber Rent a Car has complaint/claim/report forms that the User can request at the counters of the different branches.
8. Propiedad intelectual e industrial
All content on the Website, such as texts, photographs, graphics, images, icons, technology, software, links, and other audiovisual or sound content, as well as its graphic design and source codes, are the intellectual property of Wiber Rent a Car or have been licensed to Rent a Car by third-party rights holders and are protected by intellectual and industrial property rights.
The trademarks, trade names, or distinctive signs are the property of Wiber Rent a Car or third parties, and access to the Website does not grant any rights over them.
All Intellectual Property, Industrial Property, and Image rights over all original content published by the User on the Platform will be respected and recognized, with the User granting Wiber Rent a Car only the rights necessary for the proper exploitation and promotion of the service and the Website by Wiber Rent a Car, worldwide. This transfer of rights is limited to the use by Wiber Rent a Car for the exploitation and promotion of the Website while the User is registered on the Website.
Wiber Rent a Car will not be responsible for the use that third-party Users make of their own or third-party content on the Website, and is exempt from all liability in this regard.
9. Linked content and services through the Website
The service for accessing the Website includes technical linking devices, directories, and even search tools that allow the User to access other pages and internet portals (hereinafter, “Linked Sites”). In such cases, Wiber Rent a Car will only be responsible for the content and services provided on the Linked Sites insofar as it has actual knowledge of their illegality and has not deactivated the link with due diligence. If the User believes there is a Linked Site with illegal or inappropriate content, they may notify Wiber Rent a Car, without this notification obliging the removal of the corresponding link.
In no case should the existence of Linked Sites imply the formalization of agreements with the parties responsible for or owners of them, nor should it imply Wiber Rent a Car's recommendation, promotion, or identification with the statements, content, or services provided.
Wiber Rent a Car does not know the content and services of the Linked Sites and is therefore not liable for any damages caused by the illegality, quality, outdatedness, unavailability, error, or uselessness of the content and/or services of the Linked Sites, nor for any other damage that is not directly attributable to Wiber Rent a Car.
10. Service Guarantee
At Wiber Rent a Car, we make our best efforts to ensure the continuity, security, and quality of the Website based on the current state of the art. However, we cannot guarantee the permanent availability and continuity of the Website’s operation, the absence of viruses or other elements that may alter your computer system, nor the reliability, usefulness, truthfulness, accuracy, completeness, and timeliness of the information contained on the Website. Therefore, we are not liable if any of these circumstances occur.
11. Nullity and ineffectiveness of clauses
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part of it that is null or ineffective, with the remaining General Conditions remaining in effect in all other respects, and such provision will be considered as not included, in whole or in part.
12. Applicable Law
These General Conditions shall be governed and interpreted in accordance with Spanish law.
13. Competent Jurisdiction
In the event of a dispute between Wiber Rent a Car and the User, the latter may file their action before the Spanish courts corresponding to the domicile of Wiber Rent a Car, or before the courts of the place where the User is domiciled.